Apply Lean Thinking to Knowledge Work

Lean is not just for production. It's also the best improvement strategy and system for knowledge work: "those who think for a living." This includes engineers, lawyers, scientists, doctors, academics, editors, accountants, etc. Waste is harder to see in these professions, but it is arguably more prevalent than in a traditional manufacturing environment.

Applying Lean to knowledge work will help these professionals and their support staff communicate, eliminate waste, solve problems, boost morale, improve quality, deliver exceptional customer value, and attract more business.

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