Workshop Overview

This comprehensive training session is designed for individuals seeking to deepen their understanding of lean principles and their application within service industries.

Whether you are looking to start your lean journey or accelerate existing efforts, this workshop is tailored to provide you with the knowledge and skills necessary to transform your service value streams, office operations, production support, and virtual work environments.

Who Should Attend?

• This workshop is ideal for professionals in service industries, including those in leadership positions, operations, support functions, and anyone interested in applying lean principles to improve efficiency and customer satisfaction.

Workshop Objectives

Upon completing this workshop, participants will:

• Grasp the foundational concepts, philosophy, and benefits of lean thinking as applied to service industries.

• Understand the contrast between lean service cultures and traditional service organizational cultures.

• Learn to define customer value and identify service and support function value streams.

• Master the principles of creating flow, utilizing pull, and pursuing operational excellence across various service domains.

• Acquire insights into the lean operating and management systems, alongside essential leadership behaviors for fostering a lean culture.

• Gain practical knowledge through exercises and discussions on how to commence or enhance their lean transformation journey.

Workshop Outline

1. Icebreaker

2. Origins and Evolution of Lean Thinking.

3. Lean Services - Purpose, Objectives, and Benefits.

4. Lean Service Culture vs. Traditional Service Organizational Culture.

5. Defining Customer Value and Identifying Service and Support Function Value Streams.

6. Creating Flow, Utilizing Pull, and Pursuing Operational Excellence.

7. Batch vs. Flow Group Exercise:.

8. Overview of the Lean Operating and Management systems.

9. Recommended Lean transformation steps for service organizations.

Register Here.