Meet the Team

We strive to provide our members with the BEST customer service. Our staff, Board of Directors, and volunteers alike are here to serve you. Get to know us!


James Bussell

Director of Operations

Photo Hendrickson-Susan

Susan Hendrickson

Board Member

Susan is currently the Division Director of Quality and Performance Improvement at UF Health. Her leadership and knowledge of Lean in Healthcare has been a great asset to our members.


Heather Walton

Board Member

Heather is currently the Manager of Hospital Relations at Mayo Clinic. She volunteers her time and resources to help our members and the community build a strong lean presence.


Michael Savage

Board Chairman

Savage is a senior scientist and the Jacksonville office manager, where he’ll put his decade of expertise in the natural resource permitting and compliance field to use assisting clients navigate their way through the federal and state regulatory process.